Oracle OpenWorld: Service Cloud Roadmap
David Fulton, Director of Product Development for Oracle Service Cloud, presented on the roadmap for the entire cloud / set of products within the cloud. Agenda Web Customer Service (WCS) definition...
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Implementing Oracle Sales Cloud – Key Considerations Part 1
Getting it right the first time. When choosing and rolling out a new solution, a few key steps can help you avoid roadblocks, waste, and frustration. To leverage the strengths of the new tool and...
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Two-Minute Video: Customer Success with Oracle Sales Cloud
In this new video from Oracle, hear from Tom Munley, General Manager for the Oracle Emerging Solutions group at Perficient, about how Oracle Sales Cloud with OBIEE helped the organization implement a...
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Care, Consumerization, and the Cloud
The phrase “Consumerization of Healthcare” has been around for several years, but only recently has it begun to fulfill its promise by meeting the needs of a wider audience. While consumers have...
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Communicating with Caregivers via a Self Service Symptom Checker
Cindy thought she had another Urinary Tract Infection (UTI). She remembered that when she suffered the same symptoms a year ago, she called the nurse triage service. She was treated over the phone, but...
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Augmented Reality, Service Ticket Deflection and Buzzwords
I attended Oracle’s 2016 Modern Service Conference in Las Vegas last week. I got to catch up with a lot of friends and colleagues, saw some great demos, and heard some good talks. So what stuck with...
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